TERMS & CONDITIONS FOR BESPOKE WINDOWS LTD

Last Updated November 2023

GENERAL

a) This agreement is made on the contract date between The Customer and Bespoke Windows Ltd. hereinafter called the Company. The Customer agrees to buy and the Company to sell and install at the premises mentioned, the windows, doors or other products specified at the price.

DESCRIPTION OF GOODS

b) No variation, alteration or additions to the terms of this agreement shall be effective or binding unless same is agreed in writing and signed by a Director of the Company. This can also be confirmed by email.

ACCESS

c) Following agreement of this contract the Customer will allow reasonable access to the premises by the Company to carry out detailed survey of the proposed installation and also the Company's installation staff. The Company survey is relative only to the terms of the contract specified and the Company accepts no liability for any pre-existing defect or damage to other parts of the premises not exposed at time of survey.

TIME AND PERFORMANCE

d) The Company will make every endeavour to install the product within the period arranged but cannot be held responsible for any delay of any installation caused by accidents, fires, strikes, lock-outs or causes beyond the Company's control. Work will be done within a reasonable time.

CONDENSATION

e) The Company does not warrant that additional or replacement windows or conservatory buildings eliminate or control condensation.

WORK

f) No work will be done or materials supplied other than specified.

GLASS

g) The Company will use its best endeavours to obtain the best glass available but neither the manufacturers or the Company guarantees clear of mirror imperfections or distortions. Neither will the Company accept responsibility for breakage of the glass after installation is complete, unless the breakage is a result of faulty installation, manufacture or our negligence.

CARE

h) All responsible care will be taken but the Company shall not be responsible for damage caused to internal or external decoration, ceramics or other tiles, other than rendering or plastering necessary to complete contracted installation. The Company will only replace cills and internal window boards where specified.

PROTECTION

i) Whereas the Company will make every endeavour to avoid damage to the Customer's property reasonable precautions to protect furniture, furnishings carpets and effects in the immediate areas must be taken by the Customer. Accordingly the Company shall not be liable for unavoidable damage caused to the Customer's property unless such precautions are taken.

GUARANTEE

j) The Company guarantees to repair or replace free of charge any defective unit installed by them for a period of ten years from date of installation.

PAYMENT

k) The balance payable on completion shall be paid to the Company upon delivery or installation of the units whatever maybe applicable to the contract. The Customer shall not be entitled to withhold payment by reason of any alleged minor defect that would be remedied under the terms of guarantee. Any outstanding balance due and not paid to the Company within 14 days of installation or delivery, whatever is applicable shall be chargeable to the Customer at 2% per month or part of a month. This clause shall be enacted entirely at the discretion of the Company.

SITE SIGN PAYMENT

l) This payment will be deducted from the cost of your windows/doors as detailed; subject to:- The sign being allowed to be displayed outside your property in the agreed position for the agreed amount of time.

ACCEPTANCE

m) If upon survey the Company are of the opinion that it would not be safe or suitable for the work to be carried out or exceptional difficulties or expense might arise the Company may cancel this contract and will refund to the Customer all monies paid by way of deposit.

PERMISSION

n) Extensions, additions or structural alterations may require planning or bye-law approval, it is the Customers responsibility to obtain any necessary approval unless expressly agreed in writing by the Company to attempt to obtain such permission.

OWNERSHIP

o) All goods supplied by the Company shall remain the property of the company until paid for in full.

AMENDMENTS

p) In line with the Company's policy of improvement, the Company reserves the right to amend or alter specifications of materials or construction as required, provided amendments are of same or better quality.

ASSOCIATED BUILDING WORKS

q) Base construction and level is to be as the Company's standard specifications unless specifically agreed on the contract or with the Company's surveyor in writing. Where the Customer decides to provide his own base, or construction no liability can be accepted for defects arising as a result of defects caused by this base.

CONSEQUENTIAL LOSS

r) In the unlikely event that products fitted require rectification the Company shall correct same at no cost to the Customer. However the Company shall not be liable to the Customer or any party for any unforeseeable consequential losses whatsoever.

NOTHING IN THESE CONDITIONS WILL REDUCE YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MIS-DESCRIBED GOODS OR SERVICES.

COMPETITION RULES

For any competition that we run, the winner will be randomly selected and contacted directly. Entrants must be over 18 and live in mainland Britain. Our decision is final, and there is no cash alternative.